---
title: Troubleshooting | Ecctis Verification
description: Troubleshooting
---

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- [Contact us](mailto:verificationservices@ecctis.com)

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1. [Ecctis Verification](https://help.ecctis.com/verification)
2. [Troubleshooting](https://help.ecctis.com/verification/troubleshooting)

# Troubleshooting

## Unable to verify

- [If Ecctis cannot contact the awarding organisation](https://help.ecctis.com/verification/verificationknowledgebase/if-ecctis-cannot-contact-the-awarding-organisation)

## Missing information

- [If a required document is missing](https://help.ecctis.com/verification/verificationknowledgebase/if-a-required-document-is-missing)
- [When Ecctis asks for further information](https://help.ecctis.com/verification/verificationknowledgebase/when-ecctis-asks-for-further-information)

## Appeals and cancellations

- [Cancel a verification check](https://help.ecctis.com/verification/verificationknowledgebase/cancel-a-verification-check)
- [Appeal a verification outcome](https://help.ecctis.com/verification/verificationknowledgebase/appeal-a-verification-outcome)

## Status updates

- [Understand status updates](https://help.ecctis.com/verification/verificationknowledgebase/understand-status-updates)

## Registration issues

- [If your registration link has expired](https://help.ecctis.com/verification/verificationknowledgebase/if-your-registration-link-has-expired)

- [FAQs](https://help.ecctis.com/verification/faqs#main-content)

    - [Outcomes and appeals](https://help.ecctis.com/verification/faqs#outcomes-and-appeals)
    - [General questions](https://help.ecctis.com/verification/faqs#general-questions)
    - [Documents and consent](https://help.ecctis.com/verification/faqs#documents-and-consent)
- [Getting started](https://help.ecctis.com/verification/getting-started#main-content)

    - [Overview](https://help.ecctis.com/verification/getting-started#overview)
    - [Dashboard basics](https://help.ecctis.com/verification/getting-started#dashboard-basics)
    - [Onboarding and setup](https://help.ecctis.com/verification/getting-started#onboarding-and-setup)
    - [Registration and access](https://help.ecctis.com/verification/getting-started#registration-and-access)
- [Troubleshooting](https://help.ecctis.com/verification/troubleshooting#main-content)

    - [Unable to verify](https://help.ecctis.com/verification/troubleshooting#unable-to-verify)
    - [Missing information](https://help.ecctis.com/verification/troubleshooting#missing-information)
    - [Appeals and cancellations](https://help.ecctis.com/verification/troubleshooting#appeals-and-cancellations)
    - [Status updates](https://help.ecctis.com/verification/troubleshooting#status-updates)
    - [Registration issues](https://help.ecctis.com/verification/troubleshooting#registration-issues)
- [General](https://help.ecctis.com/verification/general#main-content)

    - [High-risk countries](https://help.ecctis.com/verification/general#high-risk-countries)
    - [Candidate documents](https://help.ecctis.com/verification/general#candidate-documents)
    - [Qualification documents](https://help.ecctis.com/verification/general#qualification-documents)
    - [Primary Source Verification](https://help.ecctis.com/verification/general#primary-source-verification)
    - [Qualification records](https://help.ecctis.com/verification/general#qualification-records)
    - [Consent](https://help.ecctis.com/verification/general#consent)
    - [Candidate records](https://help.ecctis.com/verification/general#candidate-records)
    - [Submitting checks](https://help.ecctis.com/verification/general#submitting-checks)
- [Reports](https://help.ecctis.com/verification/reports#main-content)

    - [Tracking progress](https://help.ecctis.com/verification/reports#tracking-progress)
    - [Verification methods](https://help.ecctis.com/verification/reports#verification-methods)
    - [Reports and downloads](https://help.ecctis.com/verification/reports#reports-and-downloads)
    - [Completed outcomes](https://help.ecctis.com/verification/reports#completed-outcomes)
    - [Timescales](https://help.ecctis.com/verification/reports#timescales)
- [Account](https://help.ecctis.com/verification/account#main-content)

    - [Credit expiry](https://help.ecctis.com/verification/account#credit-expiry)
    - [Invoices and payment](https://help.ecctis.com/verification/account#invoices-and-payment)
    - [Credit balance](https://help.ecctis.com/verification/account#credit-balance)
    - [Buying credits](https://help.ecctis.com/verification/account#buying-credits)
    - [Pricing and bundles](https://help.ecctis.com/verification/account#pricing-and-bundles)
    - [User management](https://help.ecctis.com/verification/account#user-management)
- [Settings](https://help.ecctis.com/verification/settings#main-content)

    - [Portal navigation](https://help.ecctis.com/verification/settings#portal-navigation)
    - [Profile and organisation settings](https://help.ecctis.com/verification/settings#profile-and-organisation-settings)
- [Support](https://help.ecctis.com/verification/support#main-content)

    - [Concerns and complaints](https://help.ecctis.com/verification/support#concerns-and-complaints)
    - [Contact support](https://help.ecctis.com/verification/support#contact-support)
- [Integrations](https://help.ecctis.com/verification/integrations#main-content)

    - [Portal integration](https://help.ecctis.com/verification/integrations#portal-integration)
    - [Internal systems](https://help.ecctis.com/verification/integrations#internal-systems)

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