--- title: If Ecctis cannot contact the awarding organisation description: Find out what happens if Ecctis cannot contact the awarding organisation for a verification check. --- [Skip to content](https://help.ecctis.com/verification/verificationknowledgebase/if-ecctis-cannot-contact-the-awarding-organisation#main-content) English - United Kingdom Show submenu for translations ![Logo-1](https://help.ecctis.com/hs-fs/hubfs/Logos%20and%20branding/Logo-1.png?width=201&height=61&name=Logo-1.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact us](mailto:verificationservices@ecctis.com) [Contact us](mailto:verificationservices@ecctis.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Ecctis Verification](https://help.ecctis.com/verification?hsLang=en-gb) 2. [Troubleshooting](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb) 3. [Unable to verify](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#unable-to-verify) # If Ecctis cannot contact the awarding organisation ## What happens if official contact routes cannot be identified. Ecctis will endeavour to identify official means to verify a qualification through independent research on every awarding organisation. In some circumstances, there may be occasions where Ecctis is unable to contact an awarding organisation. ## Alternative routes Ecctis may try - ministry bodies within the country of award - trusted in-country third-party organisations - other official routes connected to the awarding organisation In the very rare case that Ecctis is not able to contact the awarding organisation in any capacity, we will provide this information to you, cancel the verification process and refund the credit. **Need support?** Contact [verificationservices@ecctis.com](mailto:verificationservices@ecctis.com) if you need help with portal access, an order, a verification check or account users. - [FAQs](https://help.ecctis.com/verification/faqs?hsLang=en-gb#main-content) - [Outcomes and appeals](https://help.ecctis.com/verification/faqs?hsLang=en-gb#outcomes-and-appeals) - [General questions](https://help.ecctis.com/verification/faqs?hsLang=en-gb#general-questions) - [Documents and consent](https://help.ecctis.com/verification/faqs?hsLang=en-gb#documents-and-consent) - 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