--- title: Manage credit expiry description: Learn how the 12-month credit expiry period works for Ecctis Verification credits. --- [Skip to content](https://help.ecctis.com/verification/verificationknowledgebase/manage-credit-expiry#main-content) English - United Kingdom Show submenu for translations ![Logo-1](https://help.ecctis.com/hs-fs/hubfs/Logos%20and%20branding/Logo-1.png?width=201&height=61&name=Logo-1.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact us](mailto:verificationservices@ecctis.com) [Contact us](mailto:verificationservices@ecctis.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Ecctis Verification](https://help.ecctis.com/verification?hsLang=en-gb) 2. [Account](https://help.ecctis.com/verification/account?hsLang=en-gb) 3. [Credit expiry](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-expiry) # Manage credit expiry ## Understand when purchased credits expire. Credits purchased through the portal have a standard expiry period of 12 months. ## When the expiry period begins - For completed purchases, the 12-month period begins from the date the purchase is completed. - Where paying by invoice, the expiry period begins from the date the credits are made available to your organisation account. Your organisation should plan credit purchases around expected verification volumes and operational need. **Need support?** Contact [verificationservices@ecctis.com](mailto:verificationservices@ecctis.com) if you need help with portal access, an order, a verification check or account users. - [FAQs](https://help.ecctis.com/verification/faqs?hsLang=en-gb#main-content) - [Outcomes and appeals](https://help.ecctis.com/verification/faqs?hsLang=en-gb#outcomes-and-appeals) - [General questions](https://help.ecctis.com/verification/faqs?hsLang=en-gb#general-questions) - [Documents and consent](https://help.ecctis.com/verification/faqs?hsLang=en-gb#documents-and-consent) - [Getting started](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#main-content) - [Overview](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#overview) - [Dashboard basics](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#dashboard-basics) - [Onboarding and setup](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#onboarding-and-setup) - [Registration and access](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#registration-and-access) - [Troubleshooting](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#main-content) - [Unable to verify](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#unable-to-verify) - [Missing information](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#missing-information) - [Appeals and cancellations](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#appeals-and-cancellations) - [Status updates](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#status-updates) - [Registration issues](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#registration-issues) - [General](https://help.ecctis.com/verification/general?hsLang=en-gb#main-content) - [High-risk countries](https://help.ecctis.com/verification/general?hsLang=en-gb#high-risk-countries) - [Candidate documents](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-documents) - [Qualification documents](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-documents) - [Primary Source Verification](https://help.ecctis.com/verification/general?hsLang=en-gb#primary-source-verification) - [Qualification records](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-records) - [Consent](https://help.ecctis.com/verification/general?hsLang=en-gb#consent) - [Candidate records](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-records) - [Submitting checks](https://help.ecctis.com/verification/general?hsLang=en-gb#submitting-checks) - [Reports](https://help.ecctis.com/verification/reports?hsLang=en-gb#main-content) - [Tracking progress](https://help.ecctis.com/verification/reports?hsLang=en-gb#tracking-progress) - [Verification methods](https://help.ecctis.com/verification/reports?hsLang=en-gb#verification-methods) - [Reports and downloads](https://help.ecctis.com/verification/reports?hsLang=en-gb#reports-and-downloads) - [Completed outcomes](https://help.ecctis.com/verification/reports?hsLang=en-gb#completed-outcomes) - [Timescales](https://help.ecctis.com/verification/reports?hsLang=en-gb#timescales) - [Account](https://help.ecctis.com/verification/account?hsLang=en-gb#main-content) - [Credit expiry](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-expiry) - [Invoices and payment](https://help.ecctis.com/verification/account?hsLang=en-gb#invoices-and-payment) - [Credit balance](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-balance) - [Buying credits](https://help.ecctis.com/verification/account?hsLang=en-gb#buying-credits) - [Pricing and bundles](https://help.ecctis.com/verification/account?hsLang=en-gb#pricing-and-bundles) - [User management](https://help.ecctis.com/verification/account?hsLang=en-gb#user-management) - [Settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#main-content) - [Portal navigation](https://help.ecctis.com/verification/settings?hsLang=en-gb#portal-navigation) - [Profile and organisation settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#profile-and-organisation-settings) - [Support](https://help.ecctis.com/verification/support?hsLang=en-gb#main-content) - [Concerns and complaints](https://help.ecctis.com/verification/support?hsLang=en-gb#concerns-and-complaints) - [Contact support](https://help.ecctis.com/verification/support?hsLang=en-gb#contact-support) - [Integrations](https://help.ecctis.com/verification/integrations?hsLang=en-gb#main-content) - [Portal integration](https://help.ecctis.com/verification/integrations?hsLang=en-gb#portal-integration) - [Internal systems](https://help.ecctis.com/verification/integrations?hsLang=en-gb#internal-systems) Copyright © 2026, Ecctis