--- title: Outcomes FAQ description: Answers to common questions about verification outcomes, appeals and Unable to Verify cases. --- [Skip to content](https://help.ecctis.com/verification/verificationknowledgebase/outcomes-faq#main-content) English - United Kingdom Show submenu for translations ![Logo-1](https://help.ecctis.com/hs-fs/hubfs/Logos%20and%20branding/Logo-1.png?width=201&height=61&name=Logo-1.png) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact us](mailto:verificationservices@ecctis.com) [Contact us](mailto:verificationservices@ecctis.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Ecctis Verification](https://help.ecctis.com/verification?hsLang=en-gb) 2. [FAQs](https://help.ecctis.com/verification/faqs?hsLang=en-gb) 3. [Outcomes and appeals](https://help.ecctis.com/verification/faqs?hsLang=en-gb#outcomes-and-appeals) # Outcomes FAQ ## Common questions about outcomes, appeals and Unable to Verify cases. ## What are the possible outcomes? The possible outcomes are Completed - Positive, Completed - Negative and Unable to Verify. ## When is Unable to Verify used? Unable to Verify means Ecctis has exhausted the available options to verify the qualification without receiving an official response. It would not be provided within the first 30 working days after submission. ## Can I appeal an outcome? Yes. Email [verificationservices@ecctis.com](mailto:verificationservices@ecctis.com) with the reason for the appeal. A manager will consider the appeal and respond within 5 business days. **Need support?** Contact [verificationservices@ecctis.com](mailto:verificationservices@ecctis.com) if you need help with portal access, an order, a verification check or account users. - [FAQs](https://help.ecctis.com/verification/faqs?hsLang=en-gb#main-content) - [Outcomes and appeals](https://help.ecctis.com/verification/faqs?hsLang=en-gb#outcomes-and-appeals) - [General questions](https://help.ecctis.com/verification/faqs?hsLang=en-gb#general-questions) - [Documents and consent](https://help.ecctis.com/verification/faqs?hsLang=en-gb#documents-and-consent) - [Getting started](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#main-content) - [Overview](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#overview) - [Dashboard basics](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#dashboard-basics) - [Onboarding and setup](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#onboarding-and-setup) - [Registration and access](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#registration-and-access) - [Troubleshooting](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#main-content) - [Unable to verify](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#unable-to-verify) - [Missing information](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#missing-information) - [Appeals and cancellations](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#appeals-and-cancellations) - [Status updates](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#status-updates) - [Registration issues](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#registration-issues) - [General](https://help.ecctis.com/verification/general?hsLang=en-gb#main-content) - [High-risk countries](https://help.ecctis.com/verification/general?hsLang=en-gb#high-risk-countries) - [Candidate documents](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-documents) - [Qualification documents](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-documents) - [Primary Source Verification](https://help.ecctis.com/verification/general?hsLang=en-gb#primary-source-verification) - [Qualification records](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-records) - [Consent](https://help.ecctis.com/verification/general?hsLang=en-gb#consent) - [Candidate records](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-records) - [Submitting checks](https://help.ecctis.com/verification/general?hsLang=en-gb#submitting-checks) - [Reports](https://help.ecctis.com/verification/reports?hsLang=en-gb#main-content) - [Tracking progress](https://help.ecctis.com/verification/reports?hsLang=en-gb#tracking-progress) - [Verification methods](https://help.ecctis.com/verification/reports?hsLang=en-gb#verification-methods) - [Reports and downloads](https://help.ecctis.com/verification/reports?hsLang=en-gb#reports-and-downloads) - [Completed outcomes](https://help.ecctis.com/verification/reports?hsLang=en-gb#completed-outcomes) - [Timescales](https://help.ecctis.com/verification/reports?hsLang=en-gb#timescales) - [Account](https://help.ecctis.com/verification/account?hsLang=en-gb#main-content) - [Credit expiry](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-expiry) - [Invoices and payment](https://help.ecctis.com/verification/account?hsLang=en-gb#invoices-and-payment) - [Credit balance](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-balance) - [Buying credits](https://help.ecctis.com/verification/account?hsLang=en-gb#buying-credits) - [Pricing and bundles](https://help.ecctis.com/verification/account?hsLang=en-gb#pricing-and-bundles) - [User management](https://help.ecctis.com/verification/account?hsLang=en-gb#user-management) - [Settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#main-content) - [Portal navigation](https://help.ecctis.com/verification/settings?hsLang=en-gb#portal-navigation) - [Profile and organisation settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#profile-and-organisation-settings) - [Support](https://help.ecctis.com/verification/support?hsLang=en-gb#main-content) - [Concerns and complaints](https://help.ecctis.com/verification/support?hsLang=en-gb#concerns-and-complaints) - [Contact support](https://help.ecctis.com/verification/support?hsLang=en-gb#contact-support) - [Integrations](https://help.ecctis.com/verification/integrations?hsLang=en-gb#main-content) - [Portal integration](https://help.ecctis.com/verification/integrations?hsLang=en-gb#portal-integration) - [Internal systems](https://help.ecctis.com/verification/integrations?hsLang=en-gb#internal-systems) Copyright © 2026, Ecctis