---
title: Create a candidate record
description: Learn how to add a new candidate record in the Ecctis Verification portal.
---

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1. [Ecctis Verification](https://help.ecctis.com/verification?hsLang=en-gb)
2. [General](https://help.ecctis.com/verification/general?hsLang=en-gb)
3. [Candidate records](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-records)

# Create a candidate record

## Add the qualification-holder to your organisation account.

Candidate records hold information about the qualification-holder. All users on your organisation account can view all candidates and their details.

## Add a candidate

1. Open the left-hand menu.
2. Select **Candidates**.
3. Click the **+** button in the top right corner of the Candidates page.
4. Complete the candidate details.
5. Click **Add**.

After saving, you will be taken to the candidate details page. From there you can add qualifications, upload documents and provide further information such as previous names.

**Need support?**

Contact [verificationservices@ecctis.com](mailto:verificationservices@ecctis.com) if you need help with portal access, an order, a verification check or account users.

- [FAQs](https://help.ecctis.com/verification/faqs?hsLang=en-gb#main-content)

    - [Outcomes and appeals](https://help.ecctis.com/verification/faqs?hsLang=en-gb#outcomes-and-appeals)
    - [General questions](https://help.ecctis.com/verification/faqs?hsLang=en-gb#general-questions)
    - [Documents and consent](https://help.ecctis.com/verification/faqs?hsLang=en-gb#documents-and-consent)
- [Getting started](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#main-content)

    - [Overview](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#overview)
    - [Dashboard basics](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#dashboard-basics)
    - [Onboarding and setup](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#onboarding-and-setup)
    - [Registration and access](https://help.ecctis.com/verification/getting-started?hsLang=en-gb#registration-and-access)
- [Troubleshooting](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#main-content)

    - [Unable to verify](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#unable-to-verify)
    - [Missing information](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#missing-information)
    - [Appeals and cancellations](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#appeals-and-cancellations)
    - [Status updates](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#status-updates)
    - [Registration issues](https://help.ecctis.com/verification/troubleshooting?hsLang=en-gb#registration-issues)
- [General](https://help.ecctis.com/verification/general?hsLang=en-gb#main-content)

    - [High-risk countries](https://help.ecctis.com/verification/general?hsLang=en-gb#high-risk-countries)
    - [Candidate documents](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-documents)
    - [Qualification documents](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-documents)
    - [Primary Source Verification](https://help.ecctis.com/verification/general?hsLang=en-gb#primary-source-verification)
    - [Qualification records](https://help.ecctis.com/verification/general?hsLang=en-gb#qualification-records)
    - [Consent](https://help.ecctis.com/verification/general?hsLang=en-gb#consent)
    - [Candidate records](https://help.ecctis.com/verification/general?hsLang=en-gb#candidate-records)
    - [Submitting checks](https://help.ecctis.com/verification/general?hsLang=en-gb#submitting-checks)
- [Reports](https://help.ecctis.com/verification/reports?hsLang=en-gb#main-content)

    - [Tracking progress](https://help.ecctis.com/verification/reports?hsLang=en-gb#tracking-progress)
    - [Verification methods](https://help.ecctis.com/verification/reports?hsLang=en-gb#verification-methods)
    - [Reports and downloads](https://help.ecctis.com/verification/reports?hsLang=en-gb#reports-and-downloads)
    - [Completed outcomes](https://help.ecctis.com/verification/reports?hsLang=en-gb#completed-outcomes)
    - [Timescales](https://help.ecctis.com/verification/reports?hsLang=en-gb#timescales)
- [Account](https://help.ecctis.com/verification/account?hsLang=en-gb#main-content)

    - [Credit expiry](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-expiry)
    - [Invoices and payment](https://help.ecctis.com/verification/account?hsLang=en-gb#invoices-and-payment)
    - [Credit balance](https://help.ecctis.com/verification/account?hsLang=en-gb#credit-balance)
    - [Buying credits](https://help.ecctis.com/verification/account?hsLang=en-gb#buying-credits)
    - [Pricing and bundles](https://help.ecctis.com/verification/account?hsLang=en-gb#pricing-and-bundles)
    - [User management](https://help.ecctis.com/verification/account?hsLang=en-gb#user-management)
- [Settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#main-content)

    - [Portal navigation](https://help.ecctis.com/verification/settings?hsLang=en-gb#portal-navigation)
    - [Profile and organisation settings](https://help.ecctis.com/verification/settings?hsLang=en-gb#profile-and-organisation-settings)
- [Support](https://help.ecctis.com/verification/support?hsLang=en-gb#main-content)

    - [Concerns and complaints](https://help.ecctis.com/verification/support?hsLang=en-gb#concerns-and-complaints)
    - [Contact support](https://help.ecctis.com/verification/support?hsLang=en-gb#contact-support)
- [Integrations](https://help.ecctis.com/verification/integrations?hsLang=en-gb#main-content)

    - [Portal integration](https://help.ecctis.com/verification/integrations?hsLang=en-gb#portal-integration)
    - [Internal systems](https://help.ecctis.com/verification/integrations?hsLang=en-gb#internal-systems)

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